My starter went while I was parked in a customer's driveway. I called and spoke to Joe and he told me how to get the truck started to be able to drive the truck to the shop instead of having to have it towed. While I was on the way I was speaking with Joe to give him my eta, when I arrived the new starter was waiting for me, it was installed and I was driving out within an hour. Joe understood that without my truck my business would suffer. Great customer service and it was very much appreciated. I would recommend to everyone.